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Welcome to Cvikeri.com - The Best Place to Buy Glasses Online!

Terms and Conditions

MEDIFIT LTD BRANCH OPTIKA CVIKERI

Address: Cara Dušana 86, Dorćol, Belgrade, Serbia

Phone: +381 66 122 303

Email: cvikeri@medifit.rs

MBR: 08775508

TIN: 102552228

Activity Code and Name: 4774 - Retail sale of medical and orthopedic aids in specialized stores

Web: cvikeri.com

  1. PURCHASE TERMS

Prices Including VAT

All prices listed on the website are valid on the day of ordering and include VAT. All prices are in dinars. Upon completion of the order on the website, you will receive an email order confirmation. This email contains your details, which you provided during ordering.

Payment

a) Cash on Delivery Payment

If you choose cash on delivery payment confirmation when ordering, you will pay cash for the selected glasses upon product delivery. Cash on delivery payment is only possible within the territory of Serbia.

b) Payment by Credit Cards

We accept DinaCard, VISA, and MasterCard/Maestro payment cards through the Chip Card AD processor. Chip Card operates as a Payment Institution with a license from the National Bank of Serbia and provides secure HPP (Hosted Payment Page) payment pages: during transaction processing, the Merchant redirects the customer to the Chip Card page where the user securely enters card data.

When entering credit card information, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the currently most advanced cryptographic technology. Payment data security is guaranteed by the ChipCard payment card processor, so the entire payment process is carried out on ChipCard pages. At no time are credit card data available to our system.

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD).

For indicative price display in other currencies, the exchange rate is used. The amount that will be debited to your payment card will be expressed in your local currency through conversion at the rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price listed on our website. Thank you for your understanding.

c) Payment via PayPal

For international customers, we also offer payment via PayPal, the safest global online payment service.

Shipping

In Serbia, shipping is carried out via the GLS courier service. If you do not specify which courier service you want the goods to be delivered by, they will be delivered via GLS.

Delivery is not carried out on Sundays and during public holidays. Within 1-4 working days, we will insert prescription lenses and deliver the requested glasses to your address. After receiving your order, you will receive an automatic message to the email address you provided. If we need additional information, we will contact you at the phone number you provided.

All glasses come with a hard case for glasses storage, and we take care to ensure that the package is not damaged during delivery.

International shipping

For international orders, we offer shipping via the Serbian Post.

Please note that the timeframe for delivery may vary and is dependent on the agreements between the Serbian Post and the postal service of the recipient's country.

While we strive to dispatch international orders promptly, we cannot guarantee specific delivery dates due to potential delays in customs clearance, transportation, and other factors beyond our control.

We appreciate your understanding regarding any unforeseen delays that may occur during international shipping. If you have any concerns or inquiries about the status of your international order, please feel free to contact us, and we will do our best to assist you.

  1. CONTRACT WITHDRAWAL

According to the Consumer Protection Act (Official Gazette of the RS, No. 62/2014), purchases through our sales website are considered distance selling.

The law establishes the right of the buyer to withdraw from the contract within 14 days from the day the product is handed over to him, or to the possession of the person specified by the buyer, who is not the carrier. When withdrawing, the buyer does not have to state the reasons for withdrawal. This applies, for example, to prescription frames or sunglasses but does NOT apply to products that are manufactured according to specific consumer requirements or are clearly personalized, such as prescription lenses.

Contract withdrawal is made by submitting a contract withdrawal form. The form should be completed with relevant customer and product information, printed, signed, and returned by mail to our address. You can download it here CONTRACT WITHDRAWAL FORM.

We will confirm receipt of the form promptly in writing or electronically. Along with the confirmation, we will send you instructions on how to return the goods. According to the Consumer Protection Act, the buyer bears the cost of returning the product.

The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the withdrawal form. After the expiration of the 14-day period from the day of sending the withdrawal, the product cannot be returned.

Only unused, undamaged products in their original packaging, with all accessories and accompanying documentation (warranty card, instructions, etc.), must be returned, along with the original fiscal receipt.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for the defect or damage to the product resulting from inadequate handling of the product, i.e., the buyer is solely responsible for the diminished value of the product resulting from handling the product in a manner that is not appropriate, or exceeds what is necessary to determine its nature, characteristics, and functionality. If it is determined that a defect or damage to the product is due to the buyer's fault, the return of the price will be rejected, and the product will be returned to him at his expense.

The price will be refunded to the buyer upon receipt of the product and after it is determined that the product is undamaged and correct, by bank transfer to the buyer's bank account stated in the contract withdrawal form.

  1. PRODUCT COMPLAINT

Based on the Consumer Protection Act, "Official Gazette of the RS" no. 62/2014, MEDIFIT LTD, on January 5, 2015, adopts the following: COMPLAINT REGULATION

The consumer has the right to file a complaint in the MEDIFIT LTD sales outlet or via the online complaint form.

The consumer can only exercise the right to complain with an attached fiscal receipt (invoice) for the purchased product. The seller is obliged to respond to the consumer's complaint in writing or electronically within eight days of receiving the complaint. The deadline for execution is 15 days from the day of filing the complaint.

Article 1.

For products WITH A WARRANTY CERTIFICATE, the warranty certificate is valid in the event of a product malfunction within the warranty period specified on the certificate.

The warranty does not cover damage caused by the buyer's fault, improper handling, or wear and tear caused by normal use. In case of violation of the warranty conditions, the consumer is obliged to pay for the repair of the product.

The consumer is obliged to keep the fiscal receipt, invoice, and warranty certificate.

If the defect cannot be removed, the product can be replaced for the same or a different product of the same or higher price with a mandatory surcharge.

If the defect cannot be removed or replaced, the consumer has the right to refund the purchase price or a proportional part thereof, in agreement with the seller.

The warranty period starts from the day of the fiscal receipt (invoice).

The warranty does not cover damage caused by mechanical, electrical, or other damage resulting from improper use or handling of the product, as well as defects caused by force majeure.

The warranty does not cover damage resulting from unauthorized interference or intervention in the product.

The warranty does not cover the cost of transportation, handling, and other expenses related to the complaint.

The warranty does not cover damage resulting from external influences (such as lightning, power surges, etc.).

The warranty does not cover damage to the product caused by natural wear and tear.

The warranty does not cover damage caused by incorrect use of the product, contrary to the instructions for use.

The warranty does not cover damage caused by dropping, breaking, breaking, or other mechanical damage to the product.

The warranty does not cover damage caused by normal wear and tear of the product.

The warranty does not cover damage to the product caused by foreign objects.

The warranty does not cover damage to the product caused by moisture or water.

The warranty does not cover damage to the product caused by fire, lightning, earthquake, flood, and other force majeure.

The warranty does not cover damage caused by overheating of the product.

The warranty does not cover damage caused by the use of products that are not suitable for the product, or by using products that do not meet the specified characteristics and parameters.

The warranty does not cover damage caused by incorrect installation, installation, or disassembly of the product.

The warranty does not cover damage caused by modifications, alterations, or repairs made to the product by unauthorized persons.

The warranty does not cover damage caused by improper handling, improper use, or improper storage of the product.

The warranty does not cover damage caused by any other reason not covered by this warranty.

The warranty period is valid from the day of purchase.

Article 2.

For products WITHOUT A WARRANTY CERTIFICATE, the consumer has the right to file a complaint in accordance with the provisions of the Consumer Protection Act ("Official Gazette of the RS", No. 62/2014) and other regulations governing consumer protection in the Republic of Serbia.

The consumer can file a complaint in writing or verbally.

The consumer is obliged to keep the fiscal receipt, invoice, and other documentation proving the purchase of the product.

The seller is obliged to respond to the consumer's complaint in writing or electronically within eight days of receiving the complaint. The deadline for execution is 15 days from the day of filing the complaint.

The consumer has the right to choose whether he wants to repair the product, replace the product with another product of the same or different type, or return the product.

If the defect cannot be removed or replaced, the consumer has the right to refund the purchase price or a proportional part thereof.

The consumer can return the product to the seller by mail or in person.

The consumer is obliged to return the product to the seller in the same condition in which he received it, with all accessories and accompanying documentation.

If it is determined that the defect occurred through no fault of the consumer, the seller is obliged to bear all costs related to the repair or replacement of the product.

If it is determined that the defect occurred through the fault of the consumer, the consumer is obliged to bear all costs related to the repair or replacement of the product.

Article 3.

For products PURCHASED ONLINE, the consumer has the right to file a complaint in accordance with the provisions of the Consumer Protection Act ("Official Gazette of the RS", No. 62/2014) and other regulations governing consumer protection in the Republic of Serbia.

The consumer can file a complaint via the online complaint form.

The consumer is obliged to keep the fiscal receipt, invoice, and other documentation proving the purchase of the product.

The seller is obliged to respond to the consumer's complaint in writing or electronically within eight days of receiving the complaint. The deadline for execution is 15 days from the day of filing the complaint.

The consumer has the right to choose whether he wants to repair the product, replace the product with another product of the same or different type, or return the product.

If the defect cannot be removed or replaced, the consumer has the right to refund the purchase price or a proportional part thereof.

The consumer can return the product to the seller by mail or in person.

The consumer is obliged to return the product to the seller in the same condition in which he received it, with all accessories and accompanying documentation.

If it is determined that the defect occurred through no fault of the consumer, the seller is obliged to bear all costs related to the repair or replacement of the product.

If it is determined that the defect occurred through the fault of the consumer, the consumer is obliged to bear all costs related to the repair or replacement of the product.

Article 4.

In case of COMPLAINT, the consumer can contact the MEDIFIT LTD sales outlet by phone or email.

For complaints filed by phone, the consumer should call +381 66 122 303.

For complaints filed by email, the consumer should send an email to cvikeri@medifit.rs.

Article 5.

The seller will keep records of received complaints, which contain all relevant information about the consumer and the complaint itself.

The seller will keep records of executed complaints, which contain all relevant information about the consumer, the complaint itself, and the measures taken to resolve the complaint.

The seller will keep records of unresolved complaints, which contain all relevant information about the consumer, the complaint itself, and the reasons for the failure to resolve the complaint.

Article 6.

This Complaint Regulation is publicly available on the MEDIFIT LTD website.

This Complaint Regulation enters into force on the day of its adoption and is published on the MEDIFIT LTD website.

The seller reserves the right to change this Complaint Regulation.

The seller will notify the consumer of any changes to this Complaint Regulation by publishing the changes on the MEDIFIT LTD website.

If the consumer does not agree with the changes to this Complaint Regulation, he has the right to file a complaint in accordance with the provisions of the Consumer Protection Act ("Official Gazette of the RS", No. 62/2014) and other regulations governing consumer protection in the Republic of Serbia.

If the consumer agrees with the changes to this Complaint Regulation, he is obliged to comply with the changes.

New glasses - in just four steps!
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1

Choose frame

Choose your frame! Our offer includes a large selection of prescription frames: metal, plastic, polycarbonate, titanium, silicone frames.

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2

Prescription

You can upload a photo of your prescription, enter the values manually or contact us if you need an advice!

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3

Choose lenses

Choose lenses for your frame. We make monofocal, progressive or bifocal glasses - clear, photosensitive or tinted. We cooperate with top manufacturers and offer the lowest prices!

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4

Glasses delivery

Expect a courier in the next week or so and enjoy wearing your new glasses!